Return Policy

At FireTech Exclusive, we strive to provide our customers with high-quality products and excellent service. However, if for any reason you are not satisfied with your purchase, we are here to help. Please review our Refund and Return Policy below for more information on how to request a return or refund.

1. Eligibility for Returns

We accept returns on most items purchased from FireTech Exclusive within 30 days of the delivery date, provided the following conditions are met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Items that are damaged, missing parts, or not in original condition for reasons not due to our error may not be eligible for a full refund.
• Non-returnable items: Certain items, such as customized products, downloadable software, gift cards, and clearance items, are not eligible for returns unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at FireTechExclusive@Gmail.com or call us at 1-717-470-6178 within 30 days of receiving your item. Include your order number, reason for the return, and any relevant photos (in case of damage).
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Shipping the Item: Pack the item securely and include all original documentation (including receipts, warranty cards, and manuals). You are responsible for the shipping costs of returning the item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
4. Return Address: Please send the item to the address provided with your RMA.

3. Refund Policy

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. After inspection, you will receive an email notification regarding the approval or rejection of your refund.

a. Approved Refunds:

• If your return is approved, we will issue a refund to your original payment method within 5-10 business days after the approval.
• Please note that shipping costs and handling fees are non-refundable, except in cases where the return is due to an error on our part.
• For credit card payments, it may take additional time for your bank or card issuer to process and post the refund to your account.

b. Partial Refunds:

In some cases, partial refunds may be granted, such as:

• Items that are returned more than 30 days after delivery.
• Items that have been opened, used, or are not in their original condition (unless due to our error).

4. Exchanges

If you need to exchange an item for a different size, color, or variant, please follow the same return process. Once we receive the returned item and verify its condition, we will process the exchange and ship the replacement item. Please note: Exchanges are subject to product availability. If the replacement item is unavailable, we will issue a refund.

5. Defective or Damaged Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will arrange for a replacement or refund, and we will cover the return shipping costs in these cases. Please provide a photo of the damage and a description of the issue to expedite the process.

6. Non-Returnable and Final Sale Items

The following items are non-returnable:

• Downloadable software and digital products.
• Gift cards.
• Custom or personalized items.
• Items purchased on clearance or final sale (unless defective or damaged).

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible at FireTechExclusive@Gmail.com or 717-470-6178. If the order has not yet shipped, we will cancel it and issue a full refund. Once the order has been shipped, our return policy will apply.

8. Late or Missing Refunds

If you haven’t received a refund within the stated time frame, please take the following steps:

1. Check your bank or credit card account again, as refunds can take time to post.
2. Contact your bank or credit card company, as processing times may vary.
3. If you’ve done this and still haven’t received your refund, please contact us at [Insert Contact Email] for further assistance.

9. International Orders

For international customers, shipping costs for returns are the responsibility of the buyer unless the item arrived damaged or incorrect. International refunds will be processed in the original currency paid, but due to exchange rate fluctuations, the refunded amount may differ from the original payment.

10. Contact Information

For any questions regarding our Refund and Return Policy, please contact us at:

FireTech Exclusive
Email: FireTechExclusive@gmail.com
Phone: 1-717-470-6178
Address:11 Spruce St Apt B Mountville PA, 17554